@article{paperid:1024786,
author = {Nour-Mohammad Yaghoubi and Salehi, Mahdi and Jamshid Moloudi},
title = {Improving Service Quality by Using Organizational Citizenship Behavior: Iranian Evidence},
journal = {Iranian Journal of Management Studies},
year = {2011},
volume = {4},
number = {2},
month = {August},
issn = {2008-7055},
pages = {79--97},
			numpages = {18},
keywords = {Internal marketing; organizational citizenship behavior; service quality; structural equations model.},
}