@inproceedings{paperid:1014237, author = {Javadian Sarraf, Nasrollah and Tabatabaeian Nimavard, Fakhrossadat and Rezaei Kohan, Samira}, title = {Customers’ expectations of service quality in Mashhad fitness centers}, booktitle = {16th Biennial Conference of the International Society for Comparative Physical Education and Sport - ISCPES 2008}, year = {2008}, location = {Macau}, keywords = {Fitness centers; expectations; service quality; customer; Mashhad}, }