@article{paperid:1031495, author = {Rahnama, Mohammad Rahim and Kazemi Kheibari, Khalilollah and Hossein Pour, Seyed Ali and Najafi, Mohadeseh}, title = {Ranking and Investigation of Voice of Customer Index by Applying AHP Method in Local Management of Tehran Metropolis}, journal = {Journal of Management and Sustainability}, year = {2013}, volume = {3.1}, number = {3}, month = {January}, issn = {1925-4725}, pages = {129--144}, numpages = {15}, keywords = {fuzzy DEMATEL; fuzzy AHP; FMCDM; voice of customer}, }