@article{paperid:1032744,
author = {Kazemi, Mostafa and Kariznoee, Amir and Hosseini Moghadam Ghouchan Kohneh, Seyed Mohammad Reza and Sargazi, Mohammad Taghi},
title = {Prioritizing Factors Affecting Bank Customers Using Kano Model and Analytical Hierarchy Process},
journal = {International Journal of Accounting and Financial Management-IJAFM},
year = {2013},
volume = {6},
number = {6},
month = {January},
issn = {2322-2107},
pages = {105--114},
			numpages = {9},
keywords = {Customer Satisfaction; AHP; KANO; Prioritizing},
}