@article{paperid:1033918,
author = {Kazemi, Mostafa and Rajabi, Batool and Pirani Parvaneh and Amini, Alireza},
title = {Identify and Ranking Factors Affecting Bank Maskan Service Quality using Kano Model},
journal = {Research Journal of Recent Sciences},
year = {2013},
volume = {2},
number = {4},
month = {April},
issn = {2277-2502},
pages = {1--8},
			numpages = {7},
keywords = {Customer satisfaction; service quality; Must-be requirement; one-dimensional requirement; attractive
requirement and Kano model},
}