@article{paperid:1034096,
author = {Mojtaba Ghorabi and Kaffashpoor, Azar and Behzad Hassannezhad Kashani},
title = {Identification of Customers’ Satisfaction Attributes in Offset Printing Industry},
journal = {Interdisciplinary Journal of Contemporary Research in Business},
year = {2012},
volume = {4},
number = {6},
month = {October},
issn = {2073-7122},
pages = {468--477},
			numpages = {9},
keywords = {Keywords: Customer satisfaction; Print-house; offset printing; Kano model; Iran},
}