@article{paperid:1034971,
author = {Kazemi, Mostafa and Rajabi, Batool and Pirani Parvaneh},
title = {Identify and Ranking the Factors affecting Customer satisfaction in the carpet Industry (Case Study: Sahand Carpet Co.)},
journal = {Research Journal of Management Sciences},
year = {2013},
volume = {2},
number = {6},
month = {June},
issn = {2319-1171},
pages = {1--8},
			numpages = {7},
keywords = {Customer satisfaction; must-be requirement; one-dimensional requirement; attractive requirement; Kano model and TOPSIS technique.},
}