@article{paperid:1036370, author = {Pirayesh, Mohammadali and Mohsenian Heravi, Shahrzad and Kahani, Mohsen}, title = {Simulation and Optimization of Affective Causes on Quality of Electronic Services}, journal = {Journal of Mathematics and Computer Sciences}, year = {2013}, volume = {7}, number = {1}, month = {January}, issn = {2008-949x}, pages = {23--32}, numpages = {9}, keywords = {Simulation; Optimization; Queuing theory; Quality of service; Web server; Response time}, }