@inproceedings{paperid:1047985,
author = {Shirazi, Ali and Asemandoreh, Yaser and Mortazavi, Saeed},
title = {Analysis of Changes in Customers’ Expectations of Service Quality in Banking Sector between 2007 and 2013},
booktitle = {The SIBR 2015 Osaka Conference},
year = {2015},
location = {اوزاکا},
keywords = {Service quality; Bank; Customer expectations; Iran},
}