@article{paperid:1049579,
author = {Poursalimi, Mojtaba},
title = {Impact of Customer Relationship Management (CRM) in Iran Baking Sector},
journal = {International Journal of Organizational Innovation},
year = {2009},
volume = {2},
number = {1},
month = {June},
issn = {1943-1813},
pages = {225--251},
			numpages = {26},
keywords = {CRM; E-BANKING; SERVICE QUALITY; INTERNET BANKING.},
}