@article{paperid:1056615,
author = {Khorakian, Alireza and Maharati, Yaghoob and Naserinezhad, Elaheh},
title = {A comparison of the impacts of managerial flexibility and fit of required flexibility on customer satisfaction: banks and financial institutes},
journal = {Romanian Economic and Business Review},
year = {2016},
volume = {11},
number = {1},
month = {July},
issn = {1842-2497},
pages = {51--67},
			numpages = {16},
keywords = {Customer satisfaction; Fit of required flexibility; Service
organizations},
}