@article{paperid:1077486, author = {Mohammadi, Shiva and , and , }, title = {Measuring business process maturity: is Hammer model validated in practice}, journal = {International Journal of Productivity and Quality Management}, year = {2021}, volume = {32}, number = {4}, month = {January}, issn = {1746-6474}, pages = {502--517}, numpages = {15}, keywords = {business process management; BPM; confirmatory factor analysis;Hammer model; maturity of organisation; maturity of processes; process maturity assessment function}, }