@article{paperid:1086770,
author = {Kaffashan Kakhki, Mojtaba and Malakootiasl, Nargess and Parirokh, Mehri},
title = {Assessment of customer knowledge management in academic libraries: Design and validation of a checklist},
journal = {Journal of Academic Librarianship},
year = {2021},
volume = {47},
number = {6},
month = {December},
issn = {0099-1333},
pages = {102459--102470},
			numpages = {11},
keywords = {Knowledge Management; Customer Knowledge; Customer Knowledge Management; Academic Libraries; Customer Feedback; Delphi Study},
}