@article{paperid:1092852,
author = {Karimi, Azadeh and Bynum Boley},
title = {Service Quality Assessments of Cultural Heritage Sites by Residents and Tourists: Application of Four Complementary IPA Techniques},
journal = {Tourism Planning and Development},
year = {2022},
volume = {20},
number = {4},
month = {August},
issn = {2156-8316},
pages = {541--565},
			numpages = {24},
keywords = {Importance-performance
analysis; impact asymmetry
analysis; impact range
satisfaction analysis; tourism
stakeholders; tourism
management},
}