@article{paperid:1106263,
author = {Fakoor Saghih, Amir Mohammad and بهاره سبزواری بیدختی},
title = {Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP},
journal = {International Journal of Services, Economics and Management},
year = {2025},
volume = {14},
number = {1},
month = {March},
issn = {1753-0822},
pages = {108--132},
			numpages = {24},
keywords = {service recovery; service failure; fuzzy DEMATEL; fuzzy analytic
network process; FANP; hospitality industry.},
}