%0 Journal Article
%T A metrics-driven approach for customer experience management evaluation: the case of commercial banks in developing countries
%A Mousavi, Parisa
%A  مهدی شامی زنجانی
%A  Rahimnia, Fariborz
%A  Mehraeen, Mohammad
%J TQM Journal
%@ 1754-2731
%D 2024