Advances in Environmental Biology, ( ISI ), Volume (8), No (12), Year (2014-7) , Pages (1319-1323)

Title : ( Service Quality Satisfaction among Eastern and Western Asia Sport Tourists )

Authors: Morteza Ghalibaf Tousi Nejad , Mohammad Ghorbani Ghollehzo , Mahdi Talebpour ,

Citation: BibTeX | EndNote

The present research main purpose is to study service quality satisfaction among Eastern and Western Asia sport tourists in Iran. The present research is a descriptive survey. The present research intended sample comprises of 98 individuals from a population of 135 participants in AFC Futsal Club Championship hold in Esfahan who were randomly selected. Sampling method was appropriate according to the stratified population features. The tools required for the research was John Shonk questionnaire of sporting event tourism service quality perception and satisfaction. The questionnaire was validated by 8 experts in Sports Management and tourism experts and its reliability was tested using chronbach'salphaand it was revealed to be 80% reliable. The collected data was analyzed via SPSS19 using descriptive and inferential statistics (Mann-Whitney U test). The obtained results indicate that there is a significant correlation between Eastern and Western Asia sport tourists’ service quality (P= 0.001). Findings also indicate that satisfaction among Eastern Asia sport tourists was twice the Eastern Asian ones. Results also show that accessibility, residence quality, tournament location quality and the tournament quality have significant role on sport tourists’ satisfaction.As a result, it is suggested to equip hotels and residential accommodations' (lodging)based on different Asian countries tastes especially Eastern Asia for economicprosperity.

Keywords

, Sport tourism, Service quality, satisfaction, AFC Futsal Club,
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@article{paperid:1045280,
author = {Morteza Ghalibaf Tousi Nejad and Mohammad Ghorbani Ghollehzo and Talebpour, Mahdi},
title = {Service Quality Satisfaction among Eastern and Western Asia Sport Tourists},
journal = {Advances in Environmental Biology},
year = {2014},
volume = {8},
number = {12},
month = {July},
issn = {1995-0756},
pages = {1319--1323},
numpages = {4},
keywords = {Sport tourism; Service quality; satisfaction; AFC Futsal Club; Championship},
}

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%0 Journal Article
%T Service Quality Satisfaction among Eastern and Western Asia Sport Tourists
%A Morteza Ghalibaf Tousi Nejad
%A Mohammad Ghorbani Ghollehzo
%A Talebpour, Mahdi
%J Advances in Environmental Biology
%@ 1995-0756
%D 2014

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