: This paper extends a previous study in conceptual process modelling, and introduces an ontological model of collaborative business processes as a framework for leveraging knowledge by identifying organisational learning priorities in collaborative business process contexts. The theoretical foundation of the proposed framework has roots in the interactionists’ approach and implies that organisational learning priorities can be derived by analysing various knowledge artefacts that are used/exchanged by collaborating actors during their various interactions. A knowledge engineering development methodology is used to build the proposed ontological process model using a team of domain experts, as well as a generic university library business process in order to demonstrate the results.

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