Title : ( Providing a multidimensional measurement model for assessing quality of sport tourism services:Empirical evidence from sport conference as sport event tourism )
Authors: Reza Andam , Amir Montazeri , samira Feizi , Rahimeh Mehdizadeh ,
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Abstract
This study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. To assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. Finding of this study showed that participants form their service quality perceptions based on their evaluations of 4 primary dimensions including: venue quality, conference quality, access quality and trip quality. Total variance of these dimensions explained %53.82 variance of services quality. Confirmatory factor analysis showed that each of the four factors influence on the services quality, and the fit indices confirmed the conceptu al model that presented in this study (Chi-Square=85.456, df=23, P=0.001, RMSEA=0.142). As a result, it is recommended to conference organizer and tourism managers, to considering these factors next to each other in order to increase and improve the service quality.
Keywords
, Conference, Multidimensional scale, Service quality, Sport event, Sport tourism.
@article{paperid:1057172,
author = {Reza Andam and Montazeri, Amir and Samira Feizi and Rahimeh Mehdizadeh},
title = {Providing a multidimensional measurement model for assessing quality of sport tourism services:Empirical evidence from sport conference as sport event tourism},
journal = {Iranian Journal of Management Studies},
year = {2015},
volume = {8},
number = {4},
month = {October},
issn = {2008-7055},
pages = {607--629},
numpages = {22},
keywords = {Conference; Multidimensional scale; Service quality; Sport event; Sport tourism.},
}
%0 Journal Article
%T Providing a multidimensional measurement model for assessing quality of sport tourism services:Empirical evidence from sport conference as sport event tourism
%A Reza Andam
%A Montazeri, Amir
%A Samira Feizi
%A Rahimeh Mehdizadeh
%J Iranian Journal of Management Studies
%@ 2008-7055
%D 2015
