From the late 1990s, governments in all levels initiated Electronic city (E-city) project for delivering information and services to citizens. This article focuses on the importance of E-city and investigates the organizational aspect in the city of Bojnord. This aspect is investigated according to systems thinking method due to its general use and widely acceptance of this method in various areas of urban planning. The method of this research is descriptive, analytical and also inferential. Both qualitative and quantitative methods are used. In the quantitative part, sample was equal to a population size which was mainly organizational managers involved, thus 69 managers completed the questionnaire. In the qualitative part, 4 managers were chosen with snowball method for the purpose of interview. Balanced average method is used for prioritizing effective identified organizational factors of theoretical basis; inferential test of Chi square is used for recognizing existing challenges, Vensim software for drawing cause and effect diagrams according to systems thinking method, and interviews were analyzed based on theme analysis technique for complementing the final system. Research results indicate that lack of manager’s training and lack of intention to adjusting E-government strategies are challenges in the organizational aspect. Furthermore, from the point of view of urban managers, manager’s training has the first priority between organizational effective factors which matches with results of recognizing critical factors according to systems thinking. Implementing an E-city can be facilitated with the aid of existing process in the final organizational system based on the conditions of Bojnord.

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