Title : ( Service quality aspects and sports scientific conventions: An experience from Iran )
Authors: Mahdi Talebpour , Z. Ghaderi , mojtaba rajabi , mohammad mosala nezhad , Mohammad Ali Sahebkaran ,Abstract
This study investigates the role of service quality aspects in a Sport Scientific Convention held in Mashhad, Iran in 2015. A sample of 175 conference attendees were targeted to investigate the quality of services offered, their satisfaction, and intention to return. However, the findings show that the quality of access to destination and venue affect service accessibility quality. The hotel value and hotel staff interaction affect accommodation quality, but the atmosphere of the hotel does not. The internal environment of the venue and its staff interaction affect venue quality in a direct and meaningful way, but venue value does not. In addition, convention process and product affect convention quality in a direct and meaningful way. There is also a direct and meaningful relationship between accommodation quality, venue, and convention quality, and service quality in the sports scientific convention. Access quality, however, is not a part of this relationship. On the other hand, there is a relationship between access quality and satisfaction, and satisfaction affects participants' intent to return to the convention.
Keywords
, Intent to return, satisfaction, service quality, sports scientific convention, tourism@article{paperid:1065330,
author = {Talebpour, Mahdi and Z. Ghaderi and Rajabi, Mojtaba and Mosala Nezhad, Mohammad and Sahebkaran, Mohammad Ali},
title = {Service quality aspects and sports scientific conventions: An experience from Iran},
journal = {Journal of Convention and Event Tourism},
year = {2017},
volume = {18},
number = {4},
month = {November},
issn = {1547-0148},
pages = {260--281},
numpages = {21},
keywords = {Intent to return; satisfaction; service quality; sports scientific convention; tourism},
}
%0 Journal Article
%T Service quality aspects and sports scientific conventions: An experience from Iran
%A Talebpour, Mahdi
%A Z. Ghaderi
%A Rajabi, Mojtaba
%A Mosala Nezhad, Mohammad
%A Sahebkaran, Mohammad Ali
%J Journal of Convention and Event Tourism
%@ 1547-0148
%D 2017