Title : ( An investigation into the relationship between on line services and customer satisfaction )
Authors: Shamsodin Nazemi , Saeed Mortazavi , Alikazem Sheikhian , A.Hafeez-Baig , R.Gururajan ,
Full TextAbstract
Website are major source of providing online services, we study the role of responsiveness, efficiency, reliability, privacy, and fulfillment of online services in the context of customer satisfactions for Iranian rail road Company. A survey approach was used to collect data from two domains, customers, who received the services of the Iranian rail road and employee who are involved in providing such services to the customers.
Keywords
, On line services, Website services
@inproceedings{paperid:1011285,
author = {Nazemi, Shamsodin and Mortazavi, Saeed and Sheikhian, Alikazem and A.Hafeez-Baig and R.Gururajan},
title = {An investigation into the relationship between on line services and customer satisfaction},
booktitle = {E-Learn 2009- World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education},
year = {2009},
location = {Vancouver},
keywords = {On line services; Website services},
}
%0 Conference Proceedings
%T An investigation into the relationship between on line services and customer satisfaction
%A Nazemi, Shamsodin
%A Mortazavi, Saeed
%A Sheikhian, Alikazem
%A A.Hafeez-Baig
%A R.Gururajan
%J E-Learn 2009- World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education
%D 2009
