The purpose of this paper is to better understand the selection of a distribution channels strategy for organization in multiple channels environments. Successful strategy implementation is based on effective evaluation tool. To effectively implement strategy process, this work proposes an integrated frame work for identify selecting distribution channels and knowledge-based system approach using Data envelopment analysis (DEA). This decision support system converts numerical data in to information that can be used to establish strategy in multiple channels environments. Accordingly, this study can usefully be implemented in identifying channel choice in financial service. This system offers a very fast way to establish the marketing strategy based on the consumer behavior in multiple channels environments.

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